This guide focuses on account recovery scams: when “support” is actually the attacker. It starts with the decision a reader is likely facing, then explains the evidence and the smallest practical next step.

Quick answer

If someone outside the official platform asks for money, codes, seed phrases, or remote access to recover an account, assume it is a scam.

Why people search this

People locked out of accounts are desperate, which makes fake recovery helpers especially dangerous.

Search interest usually comes from a real moment: a suspicious message, a confusing setting, a job decision, a technical bug, or a content question that affects traffic. The best answer should reduce panic and increase judgment.

Mental model

Recovery urgency lowers judgment. The scammer pretends to be the shortcut when the official process feels slow.

| Situation | Better question | |